UX vision & Framework for quality workstream
UX vision & Framework for quality workstream
Research, Design, Strategy and Execution of a range of new experiences to help our customers optimize performance and deliver better quality outcomes in the US healthcare space.
Research, Design, Strategy and Execution of a range of new experiences to help our customers optimize performance and deliver better quality outcomes in the US healthcare space.
My Role
My Role
UX Research and Analysis
Vision Road map
Framework and Detailed Design
( 2020 - Present )
UX Research and Analysis
Vision Road map
Framework and Detailed Design
( 2020 - Present)
Overview
Overview
The American healthcare system is pushing for Value-Based Care to drive down healthcare costs and improve patient outcomes as well as the overall physician experience. To achieve this, practices and providers are expected to demonstrate improvement in the health of the patient and in return they are provided with financial incentives based on their performance. Quality measures are used to evaluate providers on the quality of care given.
Customer Painpoint: However, athena's customers were struggling to achieve their Quality performance goals in its entirtety as the legacy system was not purpose-built to meet our user's needs.
The American healthcare system is pushing for Value-Based Care to drive down healthcare costs and improve patient outcomes as well as the overall physician experience. To achieve this, practices and providers are expected to demonstrate improvement in the health of the patient and in return they are provided with financial incentives based on their performance. Quality measures are used to evaluate providers on the quality of care given.
Customer Painpoint : However, athena's customers were struggling to achieve their Quality performance goals in its entirtety as the legacy system was not purpose-built to meet our user's needs.
Redefining Quality Experiences
In 2020, along with our design team and in collaboration with our cross-functional partners, we defined a new vision for Quality Management. The new experience vision map is the result of a 3 month long project that under went various processes like internal stakeholder workshops, cases analysis, Jobs to be Done, Noun exploration, workflow mapping.
Redefining Quality Experiences
In 2020, myself, with our design team and in collaboration with our cross-functional partners, defined a new vision for Quality Management. The new experience vision map is the result of a 3 month long project that under went various processes like internal stakeholder workshops, cases analysis, Jobs to be Done, Noun exploration, workflow mapping.
In a nutshell, the New Unified Quality Experience aims to be :
A Better tool with workflows curated to meet the needs of the quality user.
Self service that provides control and be less dependent on the Ops.
Seamless report that support drill down, filtering, slicing and dicing of data to get to the root cause.
Provides Performance insights and projections that guides their strategic decisions to improve performance.
In a nutshell, the New Unified Quality Experience aims to be :
A Better tool with workflows curated to meet the needs of the quality user.
Self service that provides control and be less dependent on the Ops.
Seamless report that support drill down, filtering, slicing and dicing of data to get to the root cause.
Provides Performance insights and projections that guides their strategic decisions to improve performance.
This is aimed to be achieved in multiple stages where each of the features are picked to further explore. I further led the research, vision and strategy for features that help our users track performance and year-end reporting readiness.
PROJECT 1
A unified submission tracker to check year end submission readiness of participating entities across multiple programs
A unified submission tracker to check year end submission readiness of participating entities across multiple programs
Challenge : The Quality Managers were finding it hard to track the submission status of the providers or know who has an outstanding tasks that is blocks their year end submissions. Managing this at scales was turning into a tedious, time consuming and a frustrating process.
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PROJECT 2
A highly configurable performance monitoring system to gain quick insights and react to changes much faster
A highly configurable performance monitoring system to gain quick insights and react to changes much faster
Challenge : Current sytem with limited capabilities and broken workflows led our users to depend on excel sheets and 3rd party tools to create dashboards and reports that meets their needs. It was high time that we provided a solution that lets our customer meet their goals in its entiretly.
Challenge : Current sytem with limited capabilities and broken workflows led our users to dependend on excel sheets and 3rd party tools to create dashbaords and reports that meets their needs. It was high time that we provided a solution that lets our customer meet their goals in its entiretly.
( coming soon )